Last Updated: 01/12/23

1. Overview

Welcome to Milkwood Mushrooms! We appreciate your trust in our products. Our Refunds and Returns Policy outlines the procedures, conditions, and timeframes for product returns and refunds to ensure a fair and transparent process.

2. Eligibility for Returns

If you do not get at least one flush of mushrooms from you grow kit within 3 weeks of opening, and having followed the instructions on our website, please send us a photo so we can determine the cause of the problem. In most cases we will send you a free replacement kit as soon as possible. The timeframe will depend on whether we have kits in stock or not. If not in stock, we will send a replacement as soon as our next batch of kits are ready

3. Initiation of Returns

To initiate a return, please contact our customer support at [email protected] or Milkwood Mushrooms, Milkwood Farm, Tawley, Castlegal, Co. Leitrim. Provide your order number and a detailed reason for the return.

4. Refund Process

Upon approval of your return, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.

5. Return Shipping

Customers are responsible for the cost of return shipping. If the return is due to our error or a defective product, we will cover the return shipping costs. Please contact us before returning the item to arrange for a pre-paid shipping label.

7. Exchanges

We do not offer exchanges at this time. If you need a different product, please initiate a return, and place a new order.

8. Refunds on Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

9. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at [email protected] or Milkwood Mushrooms, Milkwood Farm, Tawley, Castlegal, Co. Leitrim.

10. Updates to the Policy

We reserve the right to update this Refunds and Returns Policy. Any changes will be communicated on our website. It is your responsibility to review this policy periodically for any modifications.

We appreciate your understanding and cooperation. Thank you for choosing Milkwood Mushrooms!